Return & Refund Policy

Last Updated: July 11, 2026

At Ellovia, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale.

• Gift cards.

• Personalized or customized products.

• Products that have been used, damaged by the customer, or are missing original packaging.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• Clear photos or videos of the item and packaging.

Once approved, we will provide a replacement or issue a full refund at no additional cost.

Return Shipping

If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect, Ellovia will cover the return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect upon arrival.

If you need an exchange, please contact our support team with your order details.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it must follow our standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or by email.

Thank you for shopping with Ellovia. We appreciate your trust and are committed to providing a smooth shopping experience.