Shipping Policy

Last Updated: July 11, 2026

Thank you for shopping with Ellovia. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–10 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number (if available).

Please allow 24–72 hours for tracking information to update after your order has been dispatched.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

• High shipping volumes

• Weather conditions

• Customs inspections

• Carrier delays

• Other circumstances beyond our control

We appreciate your patience and understanding if your shipment experiences delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and your order has already been shipped, Ellovia cannot guarantee replacement or reimbursement.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

• Check around your delivery location.

• Ask neighbors or household members.

• Contact the shipping carrier.

If you still cannot locate your package, please contact us and we will do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact our customer support team through our Contact Us page or by email.

Thank you for choosing Ellovia. We appreciate your business and look forward to serving you.